Step 1: Confirm the address before you type anything
Copies of the login screen are the most common way accounts are stolen. They look identical, but they sit on a domain that is not in the official directory. Before entering your number or password, look at the address bar and compare the domain with the verified URL list. Check every character: an extra letter, a hyphen or an unfamiliar ending such as .xyz or .top is enough to make it a different site.
The safest habit is to open the login page from the button above, or from a bookmark you created yourself after verifying the domain once. Avoid logging in from links that arrive in group chats, comment sections or direct messages, even when the sender seems familiar.
Step 2: Sign in
- Open the official login page. On a phone it fits the screen; on a computer it opens in a new tab.
- Enter the mobile number you registered with, including the correct country code.
- Enter your password. Passwords are case-sensitive, so check that caps lock is off.
- If you are asked for a verification code, use the one sent to your registered number. Never read it out to anyone.
- After signing in, glance at your balance and recent transactions so you would notice anything unexpected.
Prefer an icon on your home screen instead of typing the address each time? The app download guide shows how to install the Android APK or add the web version to your home screen.
Step 3: If you forgot your password
Use the Forgot password option on the official login screen. You will normally be asked for your registered mobile number and a verification code before choosing a new password. Pick something you do not use on any other site, and avoid obvious choices such as your name, birthday or a simple run of numbers.
If the reset code never arrives, wait a minute before requesting another one, check that your phone has signal and is not blocking messages from unknown senders, and confirm that you are using the same number you registered with. When none of that works, contact customer care through the in-app chat or the official Telegram bot rather than repeatedly requesting codes.
Keep the account locked down
- One password, one place. Reusing a password from another site means a leak there exposes this account too.
- Codes are private. A one-time code is the key to your account; nobody from support needs it.
- Log out on shared devices. Close the tab and clear saved passwords on phones or computers that others use.
- Watch for changes. If your bound bank details or password change without your action, contact support immediately.
- Ignore "account unlock" offers. Messages offering to unfreeze, upgrade or verify your account for a fee are scams.
Common login problems in brief
Most failed logins come down to a mistyped number, an old password saved in the browser, or a link that was blocked or replaced. Clearing the saved password and typing it fresh, or switching to another verified domain, solves the majority of cases. For a full troubleshooting checklist covering codes, frozen accounts and pages that will not load, read what to do when login is not working. Spotted a login page that looks slightly off? Our guide on recognising fake websites walks through the warning signs.