6 Club Customer Care – Official Support Channels

Official support channels

In-app customer service

Sign in from a verified domain or the app and open the customer service or help option. This is the best channel for anything tied to your account, because the agent can see your transactions.

Official Telegram bot

@Welcome6ClubBot, the same bot linked from the contact button on our home page.

Official Telegram channel

Announcements and updated links, including official gift code releases. It is for news, not for account support.

We do not list phone numbers or email addresses on this page. Numbers that appear in search snippets, video comments or social media posts claiming to be customer care are a well-known route for scams. If you are unsure whether a contact is genuine, start from the in-app chat.

What to include in your first message

Your user ID (shown in the account area). Never send your password or a one-time code.
The type of issue: login, deposit, withdrawal, bonus, gift code or game result.
For payments: the amount, date and time, payment method, and the order or UTR reference number.
A screenshot of the error or the transaction status, with any card or bank numbers covered.
What you have already tried, so support can skip the basic steps.

Which channel for which problem

Cannot log in: work through the login guide first; if the reset code still fails, contact the Telegram bot because you cannot reach in-app chat without signing in.
Deposit not credited or withdrawal pending: use in-app customer service with your transaction reference. Our guide to pending withdrawals lists what to check before you write.
Gift code rejected: re-check the announcement conditions in the gift code guide, then ask in-app if it still fails.
Suspicious link or account: compare it with the verified URL list and report it through the in-app chat.
Want to take a break or limit spending: see responsible gaming for the tools, or ask support to apply them.

How to recognise a fake support agent

Imitation support accounts copy the logo and name and often contact you first, right after you post about a problem in a group. Real customer service:

never asks for your password, PIN or one-time code;
never asks you to transfer money to a personal account or pay a fee to release funds;
never asks you to install remote-access or screen-sharing apps;
never sends you to a login or payment page on a domain outside the verified list.

If someone does any of the above, stop replying, and if you already shared details, change your password from a verified domain and tell the in-app support team.

Frequently asked questions

Is there a customer care phone number?

This site does not publish a phone number, and you should be cautious of numbers posted on search results, comment sections or social media pages. Use the in-app customer service chat or the official Telegram bot linked on this page.

How long does support take to reply?

Reply times vary with demand. Sending the details listed on this page in your first message, such as your user ID and the transaction reference, usually avoids back-and-forth and gets the issue resolved sooner.

A support agent asked me to pay a fee to release my withdrawal. Is that real?

No. Genuine customer service never asks you to send money to a personal account, pay a "release" or "tax" fee, or share your password or one-time code. Stop the conversation and report it through the in-app chat.

Can customer care recover a deposit sent to a fake site?

Payments made on a site outside the verified directory did not reach the platform, so support cannot see or refund them. Report the payment to your bank or UPI app straight away and change any password you entered on that site.